We ship to every governorate in Egypt. Total time to receive your order = processing time + shipping time. Both are detailed below.
1. Quick summary
| Area | Delivery time | Shipping cost |
|---|---|---|
| Cairo & Giza | 2 - 4 business days | EGP 50 |
| Alexandria & Delta | 3 - 5 business days | EGP 60 |
| Canal & Suez | 3 - 5 business days | EGP 60 |
| Upper Egypt | 4 - 7 business days | EGP 70 |
| Red Sea, Sinai, New Valley & Matrouh | 5 - 8 business days | EGP 90 |
These windows start once your order finishes processing, not from the moment you place it. The final cost is calculated and shown to you at checkout before you confirm.
2. Processing time
All our products are printed after you order (print on demand), so we need production time before handing the parcel to the courier:
- Ready-made store products: 1 to 2 business days.
- Custom products with your design: 2 to 4 business days.
- Bulk orders (more than 10 pieces): 4 to 7 business days, and we contact you with the expected date.
Our business days are Saturday through Thursday. Fridays and public holidays are not counted.
3. Shipping cost
- Calculated from your address and shown clearly at checkout before you confirm the order.
- Free shipping on orders of EGP 1,500 or more (before taxes and discounts).
- Cash on delivery is available in every Egyptian governorate, with an EGP 20 collection fee added to the total.
- No hidden fees. What you see at checkout is what you pay.
4. Order tracking
As soon as your order is handed to the courier, we send you a message with the waybill number and a tracking link. You can also follow your order status from the My Orders page in your account at any time.
Order states:
- Under review: we received the order and are checking the design file.
- In production: the order is being printed and packed.
- Shipped: the order is with the courier and on its way to you.
- Delivered: the order arrived and you signed for it.
5. Receiving your order
- We deliver to the address you entered on the order. Please double-check the address and phone number before confirming, as changing them after shipping is not always possible.
- The courier will call you before delivery. If you do not answer after 3 attempts, the parcel is returned to us.
- Inspect the parcel in front of the courier before signing. If the box is open or damaged, photograph it, refuse the delivery, and contact us immediately.
- If delivery fails for a reason on your side (wrong address, no answer, refusal without cause), the reshipping cost is on you.
6. Delays
In exceptional cases (weather, seasonal load, public holidays, force majeure) a delay may happen. We will tell you as soon as we know.
Your guarantee: if the delay exceeds 14 days past the expected delivery date, you may cancel the order and receive a full refund including shipping, processed according to our Refund Policy.
7. Shipping outside Egypt
We currently ship within Egypt only. We are working on expanding to the Gulf soon, and we will announce it here and on the homepage once it is live.
8. Lost or damaged parcels
If a parcel is lost or arrives damaged, contact us within 48 hours of the recorded delivery date with clear photos. We open a claim with the courier and resolve it by reshipping the product or refunding it in full, whichever you prefer.
9. Changes to this policy
We may update this policy as shipping rates or coverage areas change. The date above shows the last update, and past orders remain governed by the policy in effect when they were placed.
10. Contact
Any question about shipping or your order status:
- Email: [email protected]
- Mobile / WhatsApp: 01505952152 · WhatsApp
- Address: Sakan Masr, Al Waha, Cairo, Egypt
- Working hours: Saturday to Thursday, 10:00 to 18:00 (Cairo time)
We reply within 24 hours on business days.